ORDER & PRODUCTION TERMS

Original Effective Date: May 17, 2021 | Last Updated: September 29, 2026

Recommended for incorporation into every approved quote/order.

ROSSON ENTERPRISES LLC d/b/a Branded Apparel Club is the contracting entity. In this document, the company is referred to as “Branded Apparel Club,” “we,” “us,” or “our.”

1. Quotes and Scope

Each quote describes the products, quantities, decoration methods, services, pricing, shipping assumptions, deposits, and other project-specific terms then known. A quote is not binding until accepted in the manner Branded Apparel Club specifies and any required deposit or payment is received. Each quote is valid through the expiration date or validity period stated on the quote. Branded Apparel Club may establish a different validity period on an individual quote based on inventory, supplier pricing, product availability, project complexity, market conditions, or other relevant factors. If no validity period is stated, the quote expires thirty (30) calendar days after issuance. Before acceptance and payment of any required deposit, Branded Apparel Club may withdraw or revise a quote if pricing, inventory, freight, taxes, supplier terms, or other material assumptions change.

2. Product Availability and Substitutions

Branded Apparel Club sources products through third-party manufacturers, distributors, and suppliers. Inventory, colors, sizes, model numbers, packaging, and availability can change. If an approved product becomes unavailable before procurement, Branded Apparel Club will contact the member to discuss a reasonable substitute, revised timeline, or other solution rather than silently making a material substitution.

3. Artwork and File Responsibility

The member is responsible for supplying accurate logos, names, spelling, dates, trademarks, and other content unless Branded Apparel Club is separately engaged to create or edit them. Branded Apparel Club may adjust artwork as reasonably necessary for production, including sizing, digitization, vector conversion, color separation, stitch preparation, or print preparation. Material creative changes should be submitted for approval when commercially appropriate.

4. Proofs and Approval

A proof is intended to confirm overall artwork, wording, placement, and the production concept. The member must review proofs carefully. Written or electronic approval authorizes production and makes the member responsible for approved content and details. Branded Apparel Club remains responsible for material deviations caused by Branded Apparel Club that do not conform to the approved proof, subject to the ordinary production tolerances below.

5. Deposits and Production Start

Branded Apparel Club may require a deposit or payment before procurement, scheduling, design work, or production. Branded Apparel Club may begin incurring costs immediately after authorization or payment. Cancellation and refunds are governed by the Refund, Return & Cancellation Policy. Production timelines generally begin only after Branded Apparel Club receives all required approvals, artwork, information, and required payment or deposit.

6. Production Timing

Any turnaround estimate is an estimate unless Branded Apparel Club expressly guarantees a deadline in writing. Timelines may be affected by member response times, proof revisions, supplier inventory, carrier delays, equipment issues, weather, emergencies, or other events outside Branded Apparel Club’s reasonable control. Branded Apparel Club will use commercially reasonable efforts to communicate material delays.

7. Ordinary Production Tolerances

Decorated merchandise is produced on flexible garments and varied substrates using screen printing, embroidery, direct-to-garment, direct-to-film, heat application, transfer, and other decoration methods. Unless an accepted quote expressly states a tighter standard, the following ordinary tolerances apply:

• Decoration placement may vary up to one-half inch (0.5 inch) in any direction from the intended or proofed placement due to ordinary garment construction, loading, hooping, printing, and production processes.
• Garment dimensions, fit, fabric hand, texture, dye lots, and shade may vary within the manufacturer’s published or customary tolerances. Minor dye-lot or shade variation is not a defect.
• Ink, thread, transfer, embroidery, and on-screen proof colors may vary because of fabric color, garment composition, monitor/display differences, thread availability, ink behavior, and production process. Exact Pantone, thread, or color matching is not guaranteed unless expressly specified in the accepted quote and technically available.
• Embroidery density, registration, puckering, stitch appearance, and placement may vary modestly based on fabric, seams, stretch, pockets, panels, curved surfaces, headwear construction, and other substrate characteristics.
• These tolerances do not excuse materially crooked work, incorrect artwork, missing decoration, the wrong product, or a deviation outside the stated or agreed tolerance.

8. Shipping, Delivery, and Risk of Loss

Shipping methods, rates, and addresses are based on the accepted quote or order. The member must review shipping information before approval. For ordinary Branded Apparel Club-arranged shipping, risk of loss remains with Branded Apparel Club until the carrier records delivery to the approved destination. After confirmed delivery, risk of theft, disappearance, or loss transfers to the member unless Branded Apparel Club caused the loss or applicable law provides otherwise. If the member arranges its own freight, carrier, pickup, or shipping account, risk transfers when the goods are tendered to that carrier or picked up. Delivery dates are estimates unless expressly guaranteed in writing.

9. Inspection and Claims

The member should inspect the order promptly after delivery. Readily observable shortages, incorrect items, shipping damage, and visible defects must be reported within seven (7) calendar days after confirmed delivery. A genuine latent defect that could not reasonably have been discovered during ordinary inspection must be reported promptly after discovery and no later than thirty (30) calendar days after delivery. Branded Apparel Club may request photographs, counts, return of affected goods, or other reasonable evidence before approving a remedy.

10. Customer-Supplied Goods

Branded Apparel Club does not accept customer-supplied garments or merchandise for decoration. Products to be decorated through Branded Apparel Club must be sourced through Branded Apparel Club or an approved production/sourcing arrangement. Any exception must be expressly approved in writing by an authorized representative of Branded Apparel Club and may be subject to separate written terms.

11. Taxes and Exemption Certificates

Branded Apparel Club may collect sales, use, or other transaction taxes when required. A member claiming exemption must provide valid exemption documentation before Branded Apparel Club is required to treat the transaction as exempt. The member is responsible for the accuracy and continuing validity of exemption information provided.

12. Order Remedies

For a verified Branded Apparel Club production or fulfillment error, the primary remedy will be, at Branded Apparel Club’s reasonable election, reproduction, replacement, correction or rework where practical, account credit, refund of the affected portion of the order, or another commercially reasonable remedy. Remedies are limited to the affected products or services except where applicable law requires otherwise.

NET TERMS & BUSINESS CREDIT ADDENDUM

Original Effective Date: May 17, 2021 | Last Updated: September 29, 2026

Supplemental agreement for approved business accounts only.

ROSSON ENTERPRISES LLC d/b/a Branded Apparel Club is the contracting entity. In this document, the company is referred to as “Branded Apparel Club,” “we,” “us,” or “our.”

1. Separate Approval Required

Membership does not automatically create credit privileges. Branded Apparel Club may require a separate application, verification, credit review, transaction history, deposit history, trade references, or other underwriting criteria before approving Net terms. Approval, credit limit, and continued availability are determined by Branded Apparel Club or a designated credit partner in reasonable business discretion, subject to applicable law.

2. Credit Limit and Eligible Purchases

Approved credit accounts may be assigned a credit limit and may use the account only for eligible Branded Apparel Club products and services. Branded Apparel Club may increase, decrease, suspend, or revoke an unused credit limit based on payment history, account standing, risk, fraud concerns, or changes in the credit program, subject to applicable law and any written commitment already made.

3. Invoices and Payment

Unless otherwise stated on an invoice, approved Net 30 balances are due thirty (30) calendar days from the invoice date. The member must pay all undisputed amounts when due. Invoice disputes should be submitted promptly and do not excuse payment of unrelated undisputed balances.

4. Late Payments, Grace Period, and Interest

An invoice becomes past due after its stated due date. Branded Apparel Club may suspend additional credit purchases, production, or account privileges once an invoice is past due. If an invoice remains unpaid for five (5) calendar days after the due date, Branded Apparel Club may assess simple interest on the unpaid balance at nine percent (9%) per annum (0.75% per month), or the maximum lawful rate if lower, beginning after the five-day grace period and continuing until paid. Branded Apparel Club may waive a late charge or interest in its discretion without waiving the right to enforce future amounts.

5. Returned or Dishonored Payments

To the extent permitted by law, a returned or dishonored check, draft, or payment may be subject to a twenty-five-dollar ($25) returned-payment charge, plus actual third-party bank or processor charges to the extent legally permitted and not duplicative. Any statutory notice or demand procedure required to recover additional collection expenses will be followed where applicable.

6. Collection Costs

After written notice and a reasonable opportunity to cure, the member is responsible, to the extent permitted by law, for reasonable third-party collection costs, court costs, and reasonable attorneys’ fees actually incurred in collecting an undisputed delinquent business balance. Branded Apparel Club may also suspend or revoke credit privileges and refer a delinquent account for lawful collection activity.

7. Business Credit Reporting

Where Branded Apparel Club participates in a business credit reporting relationship, Branded Apparel Club may report activity from eligible transactions. Reporting is activity-based and subject to the requirements, timing, data standards, and continued participation of the applicable reporting relationship. Branded Apparel Club does not guarantee that every transaction will be reported, that every business bureau will display information, that a particular scoring model will consider it, or that reporting will improve a score, approval odds, or financing terms.

8. Accuracy and Reporting Disputes

A member who believes Branded Apparel Club has reported inaccurate eligible account information should submit a written dispute containing enough detail to identify the transaction and alleged error. Branded Apparel Club will review the dispute and make any correction Branded Apparel Club determines is warranted under the applicable reporting relationship and law.

9. No Personal Credit or Financing Promise

Unless Branded Apparel Club expressly enters a separate written agreement stating otherwise, this business credit program is not a promise to report to personal consumer credit files and is not a consumer credit repair, credit-score improvement, or financing-approval service. Branded Apparel Club does not guarantee a tradeline, score increase, lender approval, bureau display, or financing result.

10. Default and Suspension

Failure to pay amounts when due, fraud, misuse of credit, insolvency events, returned payments, or material breach may result in suspension or termination of credit privileges and lawful collection activity. Termination of membership does not eliminate an outstanding credit balance or payment obligation.

11. No Personal Guarantee or Security Unless Separately Signed

No personal guarantee, security interest, lien, or other credit support is created merely by membership or approval of Net terms. If Branded Apparel Club requires a personal guarantee, security interest, or other credit support for a particular account, it must be documented in a separate written agreement signed by the applicable guarantor or grantor.

WEBSTORE & PRINT-ON-DEMAND PROGRAM TERMS

Original Effective Date: May 17, 2021 | Last Updated: September 29, 2026

Supplemental terms for hosted stores, managed stores, internal portals, fundraising stores, retail merch stores, and on-demand fulfillment.

ROSSON ENTERPRISES LLC d/b/a Branded Apparel Club is the contracting entity. In this document, the company is referred to as “Branded Apparel Club,” “we,” “us,” or “our.”

1. Program Scope

Branded Apparel Club may provide hosted merch stores, company stores, employee ordering portals, fundraising stores, retail merch stores, Shopify-related services, managed webstore services, or print-on-demand fulfillment. The applicable proposal or statement of work identifies the platform, deliverables, product catalog, design scope, setup fees, recurring fees, integrations, support, and fulfillment responsibilities.

2. Store Setup and Member Cooperation

The member must timely provide required logos, artwork, product selections, pricing instructions, business information, domain or platform access when applicable, approval feedback, and other information reasonably needed to launch and operate the store. Delays caused by missing member information, account access, or approvals may extend launch timelines.

3. Platform and Technology

A webstore may rely on Branded Apparel Club technology or third-party platforms, hosting providers, payment processors, shipping tools, integrations, plug-ins, or application programming interfaces. Features can vary and may change as third parties update their systems. Branded Apparel Club does not warrant uninterrupted third-party technology but will provide support consistent with the purchased program.

4. Products, Wholesale Pricing, Retail Pricing, and Cost Changes

Branded Apparel Club has final authority over the wholesale/base pricing it charges the merchant for Branded Apparel Club products, decoration, fulfillment, and related services. The merchant generally controls the retail selling price to its end customers, subject to any plan-specific terms, third-party platform restrictions, minimum advertised pricing requirements, or other applicable restrictions. Branded Apparel Club may adjust its wholesale/base pricing for future orders without advance notice when underlying product, supplier, decoration, freight, platform, or other material costs change. A cost adjustment will not retroactively change an end-customer order already accepted for production. If a cost increase would cause an existing retail price to create a negative margin or operational inconsistency, Branded Apparel Club may temporarily suspend the affected product until pricing is updated.

5. Default Merchant-of-Record Structure

Unless a managed plan or written statement of work expressly provides otherwise, the member/merchant is the seller and merchant of record to its end customers. The merchant controls its retail pricing, end-customer relationship, payment-processing account, customer-facing policies, and retail sales proceeds. Branded Apparel Club acts as the product supplier, decorator, fulfillment provider, store technology/service provider, or a combination of those roles. A different merchant-of-record arrangement applies only when expressly identified in a written program agreement.

6. Orders and Fulfillment

Print-on-demand orders are produced after an end customer places an order. Branded Apparel Club or its authorized fulfillment partners may print, embroider, pack, and ship products. Product availability and production times may vary. Branded Apparel Club may replace an unavailable product only according to the store program and approval rules applicable to that store.

7. End-Customer Support and Returns

The applicable plan or statement of work will identify whether the merchant, Branded Apparel Club, or a designated third party is the first-line end-customer support contact. The customer-facing support assignment may vary by plan. Regardless of who answers customer communications, financial responsibility follows the applicable program terms and the cause of the issue: Branded Apparel Club is responsible for the agreed remedy for verified production or fulfillment errors attributable to Branded Apparel Club; the merchant is responsible for goodwill refunds, buyer’s-remorse decisions, merchant-created pricing mistakes, unauthorized promises to end customers, and other merchant-controlled issues. Store return/refund policies should be displayed to end customers and should be consistent with the fulfillment model.

8. Revenue, Payouts, Fees, Chargebacks, and Reserves

Where the merchant is the merchant of record and retail funds settle directly to the merchant or its payment processor, Branded Apparel Club has no payout obligation; Branded Apparel Club charges or invoices its wholesale, fulfillment, platform, or other program costs according to the applicable plan. If a managed program expressly provides that Branded Apparel Club temporarily receives retail proceeds, Branded Apparel Club will remit net undisputed amounts within ten (10) business days after processor settlement, subject to processor holds, refunds, chargebacks, fulfillment costs, taxes Branded Apparel Club is legally required to collect or remit, and a commercially reasonable reserve based on reasonably anticipated refund or chargeback exposure. End-customer chargebacks are the merchant’s responsibility except to the extent a chargeback directly results from a verified Branded Apparel Club production or fulfillment failure.

9. Taxes

As between Branded Apparel Club and the merchant, the merchant is responsible for determining, collecting, reporting, and remitting sales, use, and similar taxes arising from the merchant’s end-customer retail transactions and for maintaining required registrations, permits, exemption certificates, and records. The merchant is also responsible for its income-tax reporting on store proceeds. Notwithstanding the foregoing, where applicable law requires Branded Apparel Club, a payment processor, marketplace, or platform to collect or remit a tax directly, Branded Apparel Club may do so and may charge, withhold, or account for the required amount.

10. Intellectual Property and Store Content

The member retains rights in content it owns and grants Branded Apparel Club the limited rights necessary to build, operate, market, and fulfill the approved store. The member represents that it has permission to use submitted logos, names, designs, photographs, and other content. Branded Apparel Club retains ownership of its platform, templates, production methods, educational materials, and proprietary resources.

11. Domains, Registrar Accounts, and Third-Party Accounts

A custom domain used for a member webstore is ordinarily owned by the member and must be purchased and registered by the member in the member’s own registrar account unless a written managed-plan arrangement states otherwise. A subdomain of brandedapparelclub.com is owned and managed by Branded Apparel Club. For a managed webstore plan, the member may provide Branded Apparel Club reasonable administrative or technical access to the member’s registrar, DNS, hosting, Shopify, analytics, payment-processing, or other third-party accounts for the limited purpose of providing the contracted service. The member remains responsible for keeping member-owned domains and third-party accounts active, paid, secure, in good standing, and reasonably accessible. Branded Apparel Club is not responsible for suspension, expiration, registrar lock, platform termination, loss of access, or interruption caused by the member’s failure to maintain a third-party account or provide required access.

12. End-Customer Data and Privacy

When the merchant is merchant of record, the merchant is responsible for its own end-customer privacy notices, lawful marketing permissions, customer communications, and legal obligations associated with its retail customer relationship. Branded Apparel Club may process end-customer information as reasonably necessary to host or support the store, fulfill orders, provide customer support assigned to Branded Apparel Club, prevent fraud, administer refunds, and perform contracted services, subject to Branded Apparel Club’s Privacy Policy and applicable law.

13. Marketing Services and No Sales Guarantee

If Branded Apparel Club provides email, social media, paid advertising, campaign planning, consulting, or other marketing assistance, the applicable statement of work defines the scope. Branded Apparel Club does not guarantee traffic, conversions, sales, profit, fundraising results, or return on advertising spend.

14. Suspension and Termination

Branded Apparel Club may suspend or terminate a store for nonpayment, fraud, prohibited content, intellectual-property complaints, excessive chargebacks, security issues, platform violations, or material breach. Upon termination, open orders, unpaid fees, chargebacks, refunds, outstanding payouts, customer obligations, member-owned domains, and third-party accounts will be handled according to the applicable plan and these terms. Branded Apparel Club-owned subdomains and proprietary platform components remain Branded Apparel Club property.

15. Independent Businesses

Unless a written program agreement expressly states otherwise, the parties are independent businesses. Nothing in these terms creates a partnership, joint venture, franchise, employment relationship, fiduciary relationship, or authority for either party to bind the other.

MEMBERSHIP TERMS

Original Effective Date: May 17, 2021 | Last Updated: September 29, 2026

Supplemental terms incorporated into the Master Terms & Conditions.

ROSSON ENTERPRISES LLC d/b/a Branded Apparel Club is the contracting entity. In this document, the company is referred to as “Branded Apparel Club,” “we,” “us,” or “our.”

1. Nature of Membership

Branded Apparel Club membership creates an ongoing business relationship through which eligible businesses may access member-only products, services, support, resources, education, programs, pricing, perks, and other benefits. Membership is the framework through which Branded Apparel Club provides ongoing value beyond a single merchandise transaction.

2. Membership Plans and Included Benefits

Branded Apparel Club may offer one or more membership plans. The benefits, support level, usage limits, pricing, eligibility requirements, and included services for a member’s plan are those disclosed at enrollment or renewal. Not every membership plan includes every benefit. Products or services outside the membership fee may require separate payment.

3. Annual Term and Automatic Renewal

Unless a different term is expressly stated at enrollment, membership is annual. If automatic renewal is enabled, membership renews for successive annual periods at the then-applicable price unless renewal is disabled before the renewal is processed. Branded Apparel Club intends to provide an advance renewal reminder approximately thirty (30) days before renewal, subject to applicable law and available contact information. A member may request that automatic renewal be disabled without terminating access for the remainder of the paid term.

4. Changes to Membership Benefits

Branded Apparel Club may improve, replace, discontinue, or modify particular benefits, partners, products, technology, content, or program features as the platform evolves. A particular partner, resource, product, or perk is not guaranteed to remain available for the entire membership term unless expressly stated in writing. Branded Apparel Club will handle material plan changes during a paid term in a commercially reasonable manner and as required by applicable law.

5. Member-Exclusive Education and Proprietary Resources

Member-exclusive educational materials, courses, training, playbooks, strategy resources, frameworks, brand-styling guidance, merch methodology, e-commerce resources, templates, and similar content may contain original and proprietary Branded Apparel Club intellectual property. Access is licensed to the enrolled business for internal business use only during the applicable access period. Members may not publicly distribute, resell, sublicense, post, reproduce for third-party use, share account credentials for access, or otherwise make member-only materials available to nonmembers except with prior written authorization.

6. Member Support

Members receive support consistent with their membership plan and separately purchased services. Support may include product sourcing assistance, merch recommendations, general strategy guidance, design coordination, webstore support, education, and account management. Dedicated account management, strategy sessions, design deliverables, or other high-touch services may be limited to specified plans or separately purchased engagements.

7. Cancellation and Nonrenewal

A member may request cancellation at any time through Branded Apparel Club’s designated support process. Unless Branded Apparel Club expressly approves a refund or applicable law requires one, cancellation disables future renewal and the membership remains active through the end of the current paid term. Active product orders, projects, invoices, webstores, credit balances, or service obligations are governed separately and are not automatically cancelled by membership cancellation.

8. Membership Refund Eligibility and Material Use

Membership fees are generally non-refundable after Material Use of membership benefits. “Material Use” means use, access, activation, redemption, or receipt of one or more membership benefits in a manner that provides meaningful value to the member or causes Branded Apparel Club to provide access, resources, services, discounts, proprietary information, individualized assistance, or commercial opportunities not available to a nonmember on the same basis. Material Use may include, without limitation:

• viewing, accessing, streaming, downloading, saving, or otherwise using member-exclusive educational content, training, strategy materials, guides, frameworks, templates, courses, or proprietary resources;
• redeeming, activating, enrolling in, or using an exclusive offer, discount, preferred rate, benefit, or promotion through the Member Perks Marketplace;
• approving a quote or using member-only sourcing or pricing in connection with a proposed transaction;
• receiving individualized product sourcing, merch strategy, brand styling, e-commerce, webstore, design, consulting, or account-management assistance;
• requesting or receiving custom artwork, mockups, recommendations, research, project planning, or other individualized work;
• initiating a webstore, print-on-demand, fulfillment, or other member program;
• applying for, activating, or using member-only credit or payment privileges; or
• otherwise receiving or exercising a membership benefit that Branded Apparel Club reasonably determines constitutes meaningful use of membership.

Branded Apparel Club reserves the right, in its reasonable business discretion, to determine whether Material Use has occurred based on the nature, extent, timing, and value of membership benefits accessed or received. Browsing a publicly available webpage or public content does not constitute Material Use. Access to restricted member-only education or redemption of exclusive member benefits may constitute Material Use even if no merchandise order is ever placed.

9. Discretionary Refund Review

If a member requests cancellation before Branded Apparel Club determines that Material Use has occurred, Branded Apparel Club may, but is not required to, approve a full or partial membership refund in its reasonable discretion, except where a refund is required by applicable law. Lack of merchandise purchases, standing alone, does not establish nonuse or create a refund entitlement. In reviewing a request, Branded Apparel Club may consider account activity, educational content accessed or downloaded, perks redeemed, services requested or received, resources used, individualized work performed, elapsed membership period, and costs or value already provided.

10. Nontransferability and Authorized Users

Membership belongs to the enrolled business or organization and may not be resold or transferred without written approval. Branded Apparel Club may permit authorized employees or representatives to use the account on behalf of the member business. The member is responsible for activity of its authorized users.

11. Good Standing

Access to certain benefits may depend on the account remaining in good standing, including payment of amounts due, compliance with applicable terms, maintenance of accurate account information, and satisfaction of eligibility requirements applicable to credit, perks, or specialized programs.

12. Suspension or Termination for Cause

Branded Apparel Club may suspend or terminate membership for material breach, fraud, abuse, nonpayment, misuse of benefits, infringement, unauthorized sharing of member-only resources, threats or harassment, security concerns, or other conduct that materially harms Branded Apparel Club, its members, or partners. Except where prohibited by law, a membership terminated for cause after Material Use is not refundable. Termination does not eliminate accrued payment obligations or obligations relating to active orders and services.

13. No Guaranteed Outcome

Membership provides access, education, guidance, support, and business solutions. It does not guarantee that a member will place orders, generate sales, obtain financing, improve business credit, receive a particular credit limit, achieve a marketing result, save a particular amount, or obtain a specific return on the membership fee.

MEMBER PERKS TERMS

Original Effective Date: May 17, 2021 | Last Updated: September 29, 2026

Supplemental terms for the Member Perks Marketplace and member-only partner benefits.

ROSSON ENTERPRISES LLC d/b/a Branded Apparel Club is the contracting entity. In this document, the company is referred to as “Branded Apparel Club,” “we,” “us,” or “our.”

1. Member-Only Access

Branded Apparel Club may provide eligible members access to business and lifestyle offers, discounts, preferred rates, promotions, services, and other member perks. Perks are intended to provide ongoing value beyond merchandise purchases, but a specific offer is not guaranteed to remain available for the entire membership term unless expressly stated in writing.

2. Third-Party Providers

Unless Branded Apparel Club expressly identifies an offer as provided directly by Branded Apparel Club, perks are fulfilled by independent third-party providers. The provider’s own eligibility requirements, terms, exclusions, privacy practices, purchase rules, cancellation policies, and service standards may apply. Branded Apparel Club does not control a third party’s inventory, pricing, approval decisions, scheduling, service quality, or continued participation.

3. Redemption and Material Use of Membership

Browsing the Member Perks Marketplace does not necessarily constitute Material Use. Redeeming, activating, enrolling in, or using an exclusive offer, discount, preferred rate, or benefit may constitute Material Use of membership for purposes of refund eligibility because the member has received or exercised a benefit not available to a nonmember on the same basis. Branded Apparel Club reserves the right, in its reasonable business discretion, to determine whether a particular perk redemption constitutes Material Use based on the nature, timing, and value of the benefit.

4. Changes to Offers

Branded Apparel Club may add, remove, replace, or modify perks as partnerships and availability change. A specific partner offer is not a guaranteed permanent component of membership unless Branded Apparel Club expressly states otherwise in writing. Branded Apparel Club may use reasonable efforts to maintain a meaningful overall perks marketplace consistent with the applicable membership plan.

5. No Cash Value; No Resale

Perks have no cash value unless the offer expressly states otherwise. Member offers may not be resold, transferred, duplicated, or used for fraudulent or unauthorized purposes. Providers may impose quantity, geography, business-type, account-type, or other restrictions.

6. Provider Disputes

Questions about a third-party provider’s fulfillment should ordinarily be directed to that provider first. Branded Apparel Club may assist a member in identifying the appropriate support path but does not guarantee a third party’s refund, replacement, approval, reservation, pricing, service quality, or other outcome.

7. Membership Status

Access to member-only perks may end when membership expires, is cancelled, or is suspended. A member may remain bound by a third party’s separate contract for a product or service obtained while membership was active.

REFUND, RETURN & CANCELLATION POLICY

Original Effective Date: May 17, 2021 | Last Updated: September 29, 2026

ROSSON ENTERPRISES LLC d/b/a Branded Apparel Club is the contracting entity. In this document, the company is referred to as “Branded Apparel Club,” “we,” “us,” or “our.”

Overview. Branded Apparel Club is committed to quality, accuracy, and commercially reasonable resolution of genuine issues. This policy separates (A) membership cancellation and membership-fee refunds from (B) product/service order cancellation, returns, and refunds. Cancelling membership does not automatically cancel an order, and resolving an order does not automatically cancel membership.

PART A – MEMBERSHIP CANCELLATION & REFUNDS

A1. Cancel or Disable Renewal

You may request membership cancellation at any time through Branded Apparel Club’s designated support channel. Unless Branded Apparel Club approves a refund or applicable law requires one, cancellation disables future renewal and membership remains active through the end of the current paid term. You may also request that automatic renewal be disabled while keeping the current membership active through its expiration.

A2. When Membership Fees Become Non-Refundable

Membership fees are generally non-refundable after Material Use of membership benefits. Material Use may include accessing or downloading member-exclusive educational content, training, strategies, guides, frameworks, templates, or proprietary resources; redeeming or activating exclusive Member Perks Marketplace offers; approving a quote; receiving individualized sourcing, strategy, brand-styling, design, e-commerce, webstore, account-management, or project work; initiating a webstore or on-demand program; using member-only credit privileges; or otherwise receiving meaningful membership value. Branded Apparel Club reserves the right, in its reasonable business discretion, to determine whether Material Use has occurred based on the nature, extent, timing, and value of benefits accessed or received.

A3. Discretionary Membership Refund Requests

If you believe a refund should be considered, submit a support request identifying the account owner, business name, and reason for the request. Branded Apparel Club may review account activity, content access, downloads, perk redemptions, services, projects, and other benefit use before deciding whether to approve a full refund, partial refund, account credit, or no refund. A refund is discretionary unless required by applicable law. Approved refunds will be returned to the original payment method or another lawful method selected by Branded Apparel Club within a commercially reasonable period.

A4. Prior Membership Periods

Fees from expired prior membership periods are not refundable merely because the member did not use all available benefits. Disabling future renewal does not retroactively cancel or refund a prior membership term.

PART B – PRODUCT AND SERVICE ORDERS

B1. Deposits, Pre-Production, and Cancellation Requests

Branded Apparel Club may begin work promptly after an order is authorized or a required deposit/payment is received. Work may include product sourcing, supplier commitments, blank-goods procurement, artwork preparation, digitizing, separations, proofing, production scheduling, platform configuration, or other pre-production/services activity. Because costs may be incurred before physical decoration begins, cancellation is not guaranteed after authorization or payment. If Branded Apparel Club approves cancellation before production or services are complete, any refund may be reduced by nonrecoverable supplier charges, work already performed, shipping, restocking charges, lawful payment-processing costs, or other documented project costs.

B2. Custom, Decorated, and Pre-Decorated Products

Once production begins on custom printed, embroidered, decorated, personalized, or pre-decorated products, the order is final and is not returnable or refundable for change of mind, incorrect customer selection, or buyer’s remorse. This does not limit Branded Apparel Club’s obligation to address a verified production error, material defect, or other remedy required by law.

B3. Blank or Undecorated Products

Blank or undecorated items are not automatically returnable. If Branded Apparel Club ships the wrong product, size, color, or quantity because of its processing error, notify us within seven (7) calendar days after confirmed delivery. Branded Apparel Club may replace the affected item, issue an account credit, refund the affected item, or provide another commercially reasonable remedy. Branded Apparel Club will cover reasonable return shipping when it requires return of an item sent in error. Customer ordering mistakes or change-of-mind returns may be declined or, if accepted, may be subject to supplier restrictions, return shipping, and restocking charges.

B4. Proof Approval

When Branded Apparel Club provides a digital or physical proof, the member is responsible for reviewing the proof carefully before approval. Approval authorizes production. A final product that materially conforms to the approved proof and ordinary production tolerances is not defective merely because the member later prefers a different design, placement, spelling, size, color treatment, or other approved detail.

B5. Damaged, Defective, or Incorrect Custom Items

For readily observable shortages, shipping damage, wrong merchandise, visible decoration defects, or obvious errors, contact Branded Apparel Club within seven (7) calendar days after confirmed delivery and provide reasonable documentation, including photographs when requested. For a genuine latent defect that could not reasonably have been discovered during ordinary inspection, contact Branded Apparel Club promptly after discovery and no later than thirty (30) calendar days after delivery. If Branded Apparel Club confirms responsibility, Branded Apparel Club may, at its reasonable election, reproduce, replace, correct or rework where practical, issue an account credit, refund the affected portion of the order, or provide another commercially reasonable remedy.

B6. Shipping and Confirmed Delivery

Members are responsible for providing a complete and accurate delivery address. For ordinary Branded Apparel Club-arranged shipping, risk of loss remains with Branded Apparel Club until the carrier records delivery to the approved shipping address. After confirmed delivery, the member bears the risk of theft, disappearance, or loss unless Branded Apparel Club caused the problem or applicable law provides otherwise. If the member arranges its own freight, carrier, pickup, or shipping account, risk of loss transfers when the goods are tendered to that carrier or picked up. Carrier delays, weather, emergencies, or events outside Branded Apparel Club’s reasonable control do not automatically create a right to a refund.

B7. How to Submit an Order Claim

Submit claims through Branded Apparel Club’s designated support channel within the applicable time period. Include the business name, order or invoice number, affected items and quantities, description of the issue, and supporting photographs or documentation when reasonably requested. Do not return products without authorization; unapproved returns may be refused or may not be eligible for processing.

B8. Chargebacks and Payment Disputes

Branded Apparel Club asks members to use the claim and dispute-resolution process before initiating a payment chargeback so there is a reasonable opportunity to investigate and resolve the issue. Nothing in this paragraph waives a nonwaivable right under payment-network rules or applicable law. Branded Apparel Club may contest unsupported or fraudulent chargebacks and may suspend an account while a payment dispute is pending.