Refund Policy


Our refund policy lasts (15) fifteen calendar days from the confirmed delivery date listed on your tracking number provided by the shipping carrier for custom print & embroidery orders only. If fifteen (15) calendar days have gone by since a confirmed delivery, orders are not eligible for a refund. Blank apparel orders are not eligible for returns or refunds. In most cases, if Branded Apparel Club LLC determines the reason for the return is due to its own error(s), the Company will re-produce the defective or missing items for custom print and embroidery orders or ship the defective or missing items for blank apparel and accessory orders at no charge to the member. 


Cancelled orders by members that are listed as “in production” inside the member portal are not eligible for refund. Please note all confirmed quote approvals and deposits on invoices immediately progress to “in production” inside the member portal. 


Modified orders by members that are listed as “in production” inside the member portal are not eligible for refund. Additional fees and charges associated with an modified order are the sole responsibility of the member. Modified orders by members listed as “shipped” inside the member portal are not eligible for refund. 

All refund requests must be submitted to within fifteen (15) days of the delivery date listed on your tracking number. Please include in the subject of your email “REFUND REQUEST – ORDER # {INSERT ORDER NUMBER HERE}. Please include a clear color picture of the items and the areas of subject for defective orders. The item(s) of subject must appear to be unused and in the exact new condition that it was received in, including its original packaging unless an exception is granted at the sole authorization and discretion of Branded Apparel Club LLC. an its authorized representative(s). Branded Apparel Club LLC., at its sole discretion retains the superior highest right to classify items as used, unused, worn, unworn, damaged, defective and not in its original condition or packaging. If there is a material, print or embroidery error on the behalf of Branded Apparel Club LLC, the Company will offer a credit, replace or re-produce the item(s) of subject at no additional fees or charges to the member or refund (waiving reproduction or re-ordering option. 


Membership dues are eligible for refund unless the following events have occurred:

  • Member placed an order, approved a quote or placed a deposit on a quote or invoice during the active membership period
  • Member information, including but not limited to; business legal name, doing business as or assumed name, address, phone number, account number, employer identification number, transaction data, payment data was shared with a third party credit bureau during the active membership period
  • One (1) calendar year has elapsed since the membership period start date
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What Is The Affinity Program?

The Branded Apparel Club Affinity Program is a featured benefit of membership of the Branded Apparel Club offering members exclusive discounts from participating corporate partners such as UPS, HP, Budget, Avis, Office Depot, Constant Contact and Nav to name a few.

How Does The Membership Work?

Step 1: Join the club to access premium apparel brands at wholesale rates, custom print & embroidery services and many other benefits.

Step 2: Browse our products to select your preferred styles and colors

Step 3: Quickly create mockups by uploading or creating your own designs with our user friendly design tool or hire our professional graphic designers to create a quality custom design or make alterations to existing images and designs.

Step 4: Choose the sizes and quantities you need, checkout & let us handle the rest.

Can I Receive A Refund For My Membership Fee?

Refunds for membership fees are eligible for members who have not approved a quote or placed a deposit on an order at any time during their membership period. Once a quote has been approved or a deposit has been placed on an order, your order immediately progresses to the production phase, thus waiving your eligibility for a membership fee and/or deposit refund in some cases as production begins immediately after the approval and/or deposit has been received.

Can I Cancel My Membership?

Yes. Members can cancel their membership at any time by simply submitting a ticket. Please include the name of your business in your request. Please allow 1-2 business days to process your request.

Do You Have An Affiliate Program?

Yes! Our affiliates receive $20 for every successful new member referred via their referral custom referral link generated inside their affiliate portal. Non Branded Apparel Club members are eligible to participate in our affiliate program but we strongly recommend affiliates become a member to receive full benefits such as discounted entry to events hosted by Branded Apparel Club nationwide plus more.

What Brands Do You Carry?

Whether you want Gildan, Jerzees, Hanes, Fruit of the loom, American Apparel or any other brand, you name it we carry it. By becoming a member. you gain instant access to the hundreds of brands we carry at wholesale rates.

Can I Purchase Pre-Decorated Apparel?

Yes, we offer a wide range of premium pre-decorated apparel products (minimum pre-decorated orders = $100 before shipping & taxes).

Can I Purchase Blank Apparel?

Yes, once you are a member you can purchase premium apparel brands at wholesale rates (minimum blank orders = $250 before shipping & taxes).

What Type Of Products Do You Sell?

We offer a wide variety of garments to choose from for your custom printing needs such as hoodies, sweatshirts, hats, safety vests, tote bags, aprons plus much more. We carry women and youth garments with sizes ranging from extra small to 6X. Our full catalog website can be viewed upon becoming a member.

How Do I Upload My Custom Logo/Design?

Simply login to your account & select your garment of choice in the “Design Your Own” section of the member portal. Once your garment is selected, click “Start Designing” to upload or create a design from scratch with our user-friendly design tool.

Enter your email address or username to be sent an email to reset your password.