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Return Policy

Refund and Return Policy

At Branded Apparel Club, we are committed to quality and accuracy in every order. Please review the terms below, organized by order type, to understand your options for returns, exchanges, and refunds.

1. Membership Refund Policy

All memberships with Branded Apparel Club are on an annual renewal basis. Please review the following terms carefully regarding membership cancelations and refunds:

  • Non-Refundable Memberships: Once you have received a quote or placed an order with us, we cannot cancel or refund your membership for the current year or any prior enrollment periods.
  • Renewal Cancellations: If you do not wish to renew your membership for the following year, we can disable the auto-renewal feature. No refunds will be provided for past membership fees from previous enrollment periods.
  • Requesting Cancellation (Without Prior Quote or Order): If you would like to cancel your membership and have not yet received a quote or placed an order, please submit a support ticket on our website within 24 hours to initiate your request.

2. Blank Orders

Returns are only accepted for blank (undecorated) items under the following conditions:

  • Processing Error: If we sent the wrong item (e.g., incorrect product, size, color, or quantity) due to a processing error on our end, you may return the item for a replacement, but returns for a refund will not be accepted.
  • Return Conditions: To qualify, items must be:
    • In their original, unopened packaging and like-new condition (unused, unworn, and free from wear, stains, or odors).
  • Return Timeframe: Contact us within seven (7) calendar days of the confirmed delivery date.

If Branded Apparel Club LLC determines that the reason for the return request is due to an error on our part, we will re-produce and/or re-order the items at no additional cost, including shipping, to the member.

Non-Returnable Situations for Blank Orders

  • Returns are not accepted if the incorrect item was ordered by the customer or if items are not in original packaging, missing tags, or show signs of wear.

3. Custom Print, Embroidery, and Pre-Decorated Orders

Due to the personalized nature of these items, no returns, exchanges, or refunds are accepted once production begins. Each custom and pre-decorated order is final sale.

  • Embroidery Proofs: For embroidery orders, we will send a digital proof for your approval before production begins to ensure the final design meets your expectations.

 

Damaged or Defective Items
If you receive a damaged or defective custom, embroidery, or pre-decorated item, please contact us within seven (7) days of confirmed delivery. We will work with you to find a suitable resolution.

 

4. Shipping and Delivery Policy

Branded Apparel Club is not responsible for issues with third-party carriers once delivery is confirmed, including lost, stolen, or misdelivered packages. To ensure successful delivery, please double-check that your shipping address is accurate, including any apartment or suite numbers.

Return Process for Eligible Returns (Blank Orders Only)

  1. Contact Us: Submit a support ticket here, within the specified timeframe.
  2. Approval and Instructions: We will provide return instructions for eligible items. Unapproved returns cannot be processed.
  3. Shipping Costs: We cover return shipping costs for processing errors on our part. For customer-initiated returns or changes of mind, return shipping is the responsibility of the customer.

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The Branded Apparel Club Affinity Program is a featured benefit of membership of the Branded Apparel Club offering members exclusive discounts from participating corporate partners such as UPS, HP, Budget, Avis, Office Depot, Constant Contact and Nav to name a few.

Step 1: Join the club to access premium apparel brands at wholesale rates, custom print & embroidery services and many other benefits.

Step 2: Browse our products to select your preferred styles and colors

Step 3: Quickly create mockups by uploading or creating your own designs with our user friendly design tool or hire our professional graphic designers to create a quality custom design or make alterations to existing images and designs.

Step 4: Choose the sizes and quantities you need, checkout & let us handle the rest.

Refunds for membership fees are eligible for members who have not approved a quote or placed a deposit on an order at any time during their membership period. Once a quote has been approved or a deposit has been placed on an order, your order immediately progresses to the production phase, thus waiving your eligibility for a membership fee and/or deposit refund in some cases as production begins immediately after the approval and/or deposit has been received.

Yes. Members can cancel their membership at any time by simply submitting a ticket. Please include the name of your business in your request. Please allow 1-2 business days to process your request.

Yes! Our affiliates receive $20 for every successful new member referred via their referral custom referral link generated inside their affiliate portal. Non Branded Apparel Club members are eligible to participate in our affiliate program but we strongly recommend affiliates become a member to receive full benefits such as discounted entry to events hosted by Branded Apparel Club nationwide plus more.

Whether you want Gildan, Jerzees, Hanes, Fruit of the loom, American Apparel or any other brand, you name it we carry it. By becoming a member. you gain instant access to the hundreds of brands we carry at wholesale rates.

Yes, we offer a wide range of premium pre-decorated apparel products (minimum pre-decorated orders = $100 before shipping & taxes).

Yes, once you are a member you can purchase premium apparel brands at wholesale rates (minimum blank orders = $250 before shipping & taxes).

We offer a wide variety of garments to choose from for your custom printing needs such as hoodies, sweatshirts, hats, safety vests, tote bags, aprons plus much more. We carry women and youth garments with sizes ranging from extra small to 6X. Our full catalog website can be viewed upon becoming a member.

Simply login to your account & select your garment of choice in the “Design Your Own” section of the member portal. Once your garment is selected, click “Start Designing” to upload or create a design from scratch with our user-friendly design tool.

Our minimum order quantity for custom printed apparel is 12 items per design. For blank apparel orders, there is a minimum order amount of $250 required. For Pre-Decorated orders the minimum order amount is $100 before shipping & taxes.

We use commercial grade embroidery, sublimation, direct to garment, and screen printing equipment to create high quality custom apparel and other products. We are a true one-stop decoration shop who can handle orders that range from 12 to 1000s.

Upon becoming a member, you will gain instant access to our full catalog website with wholesale pricing. On this members-only website you can shop our wide range of products, upload a design or create a design with our user-friendly design tool. To bill your order to your account, select “add to account” during checkout.

We pride ourselves on being transparent with our members. There are no hidden or extra fees associated with becoming a member. As a member you are only charged the annual $69.99 annual membership fee and normal costs associated with your order.

We currently report to Credit Safe & Cortera on the 1st week of every month. Orders can be billed to the account by selecting “Bill To Account (Net 30)” during the payment portion of the checkout process. Minimum order requirements are 12 items per design for custom print/embroidery, $100.00 (before shipping & taxes) for all pre-designed orders & $250.00 (before shipping & taxes) for all blank apparel & accessory orders.

Yes, all members have the option to place orders on net 30 terms. During the checkout portion of your order, select “add to account” to bill your order to your account. Orders for new members will require a 50% deposit. The remaining balance will be due in 30 days. Complete our application to become a member.

Members enjoy the benefits of access to premium apparel brands at wholesale rates (no up charge on garments), quality print services, exclusive members savings via our affinity program plus much more.

To become a member, simply pay our $69.99 membership fee which grants you access to premium brands and wholesale rates.

To become a member you must have a valid tax ID number. Our members include businesses in the trucking, construction, food and hospitality, law, credit, real estate, hair, landscaping, entertainment, and advertising industries, plus more!

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