Refund and Return Policy

At Branded Apparel Club, we are committed to quality and accuracy in every order. Please review the terms below, organized by order type, to understand your options for returns, exchanges, and refunds.

1. Membership Refund Policy

All memberships with Branded Apparel Club are on an annual renewal basis. Please review the following terms carefully regarding membership cancelations and refunds:

• Non-Refundable Memberships: Once you have received a quote or placed an order with us, we cannot cancel or refund your membership for the current year or any prior enrollment periods.
• Renewal Cancellations: If you do not wish to renew your membership for the following year, we can disable the auto-renewal feature. No refunds will be provided for past membership fees from previous enrollment periods.
• Requesting Cancellation (Without Prior Quote or Order): If you would like to cancel your membership and have not yet received a quote or placed an order, please submit a support ticket on our website within 24 hours to initiate your request.

2. Blank Orders

Returns are only accepted for blank (undecorated) items under the following conditions:

• Processing Error: If we sent the wrong item (e.g., incorrect product, size, color, or quantity) due to a processing error on our end, you may return the item for a replacement, but returns for a refund will not be accepted.
• Return Conditions: To qualify, items must be:
  • In their original, unopened packaging and like-new condition (unused, unworn, and free from wear, stains, or odors).
• Return Timeframe: Contact us within seven (7) calendar days of the confirmed delivery date.

If Branded Apparel Club LLC determines that the reason for the return request is due to an error on our part, we will re-produce and/or re-order the items at no additional cost, including shipping, to the member.

Non-Returnable Situations for Blank Orders

• Returns are not accepted if the incorrect item was ordered by the customer or if items are not in original packaging, missing tags, or show signs of wear.

3. Custom Print, Embroidery, and Pre-Decorated Orders

Due to the personalized nature of these items, no returns, exchanges, or refunds are accepted once production begins. Each custom and pre-decorated order is final sale.

• Embroidery Proofs: For embroidery orders, we will send a digital proof for your approval before production begins to ensure the final design meets your expectations.

4. Shipping and Delivery Policy

Branded Apparel Club is not responsible for issues with third-party carriers once delivery is confirmed, including lost, stolen, or misdelivered packages. To ensure successful delivery, please double-check that your shipping address is accurate, including any apartment or suite numbers.

Return Process for Eligible Returns (Blank Orders Only)

1. Contact Us: Submit a support ticket here, within the specified timeframe.
2. Approval and Instructions: We will provide return instructions for eligible items. Unapproved returns cannot be processed.
3. Shipping Costs: We cover return shipping costs for processing errors on our part. For customer-initiated returns or changes of mind, return shipping is the responsibility of the customer.