Member Support

Hello & Welcome to the Member Support Module!

In this video Im going to provide an over the shoulder walk through of the various ways
you as a valued Branded Apparel Club member can contact our member support staff.

While we have provided you with many resources within the member orientation to
navigate the Branded Apparel Club website and its many features and benefits, we
understand issues and questions may arise that require additional support.

To keep our costs low for our members, Branded Apparel Club offers minimal phone
support. Several high quality alternative support options have been put in place to
ensure your issues are resolved within a timely manner.

Let’s go ahead and break each of those options down:

Chat Support

The fastest way to contact member support is via chat which can be accessed from the
lower right hand corner of your screen throughout the website. Please note the chat
option may vary in appearance from various mobile devices.

The chat option will point you in the direction to get your issue quickly resolved and
provides instant answers to frequently asked questions.

The chat also allows messages directly into our facebook business page inbox which is
monitored by our staff during normal business hours, Monday thru Friday, 9am to 5pm
Central Standard Time.

Messages received after normal business hours are responded to the next business
day. Please keep this in mind if your message is sent after normal business hours or on
a recognized holiday.

A link to our recognized holiday schedule will be provided in the resources section of
this video.

Support Ticket
Another option to access member support is by submitting a support ticket directly
from our support center.

To submit a support ticket, log into your account and select “Support Center” from the
member dashboard. This will take you directly to the Branded Apparel Club Support
Center.

Once on the support center, select “Submit A Ticket”. Your account information will be
automatically populated. Enter your issue and any additional comments then click
submit to submit your ticket successfully.

Support tickets are also monitored by our support staff during normal business hours
Monday through Friday, 9am to 5pm Central Standard Time. Support tickets received
after normal business hours are responded to the next business day.

Support Center

Many answers to frequently asked questions have already been answered in the support
center. Topics have been broken up into various categories to help you find your answer
quickly. To access the support center select “Support Center” from the member
dashboard inside your account. Select the category that best describes your issue then
select the appropriate topic.

Account Manager

Last but certainly not least, do not hesitate to contact your assigned account manager
for support.

A direct link to your assigned account managers online scheduler can be found inside
your account on the member dashboard along with their email address and phone
number.

Emailing your account manager is the quickest and preferred method of contact as they
are monitoring their emails in between scheduled calls throughout the workday.

Unscheduled phone calls and voicemails to your account managers will be returned via
email within 24 hours. It is highly recommended to utilize the previously mentioned
options for quicker support.