Issues with Membership

Issues with Membership
How Do I Renew Or Cancel My Membership?

Renewals
Your membership with Branded Apparel Club will automatically renew one calendar year from the date your online membership application was submitted to become a member. The annual membership fee will be charged to the card on file.

Cancellations
To cancel your membership please submit a ticket. Include “Cancel Membership” in the subject line along with the email address associated with your member portal login, legal business name & EIN in the description section of your request. PLEASE NOTE: Membership fees are not eligible for refund for members who have approved quotes and/or placed deposits for any Branded Apparel Club product or service. See Refund Policy for more details.

How Do I Update My Information?

Login to your Member Portal to update your billing and shipping details.

Once inside the member portal, select “Company Details”, followed by “Edit”.

To update your email address, phone number(s), EIN or business name please submit a ticket with “Update Information” in the subject line.

 

Can I receive a refund for my membership fee?

Refunds for membership fees are eligible for members who have not approved a quote or placed a deposit on an invoice at any time during their current membership period. Once a quote has been approved or a deposit has been placed on an invoice, your order goes directly into production phase, thus waiving your eligibility for a membership fee and/or deposit refund as production begins immediately after the approval and/or deposit has been received. If you are eligible, please submit a support ticket to request a refund.

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What Is The Affinity Program?

The Branded Apparel Club Affinity Program is a featured benefit of membership of the Branded Apparel Club offering members exclusive discounts from participating corporate partners such as UPS, HP, Budget, Avis, Office Depot, Constant Contact and Nav to name a few.

How Does The Membership Work?

Step 1: Join the club to access premium apparel brands at wholesale rates, custom print & embroidery services and many other benefits.

Step 2: Browse our products to select your preferred styles and colors

Step 3: Quickly create mockups by uploading or creating your own designs with our user friendly design tool or hire our professional graphic designers to create a quality custom design or make alterations to existing images and designs.

Step 4: Choose the sizes and quantities you need, checkout & let us handle the rest.

Can I Receive A Refund For My Membership Fee?

Refunds for membership fees are eligible for members who have not approved a quote or placed a deposit on an order at any time during their membership period. Once a quote has been approved or a deposit has been placed on an order, your order immediately progresses to the production phase, thus waiving your eligibility for a membership fee and/or deposit refund in some cases as production begins immediately after the approval and/or deposit has been received.

Can I Cancel My Membership?

Yes. Members can cancel their membership at any time by simply submitting a ticket. Please include the name of your business in your request. Please allow 1-2 business days to process your request.

Do You Have An Affiliate Program?

Yes! Our affiliates receive $20 for every successful new member referred via their referral custom referral link generated inside their affiliate portal. Non Branded Apparel Club members are eligible to participate in our affiliate program but we strongly recommend affiliates become a member to receive full benefits such as discounted entry to events hosted by Branded Apparel Club nationwide plus more.

What Brands Do You Carry?

Whether you want Gildan, Jerzees, Hanes, Fruit of the loom, American Apparel or any other brand, you name it we carry it. By becoming a member. you gain instant access to the hundreds of brands we carry at wholesale rates.

Can I Purchase Pre-Decorated Apparel?

Yes, we offer a wide range of premium pre-decorated apparel products (minimum pre-decorated orders = $100 before shipping & taxes).

Can I Purchase Blank Apparel?

Yes, once you are a member you can purchase premium apparel brands at wholesale rates (minimum blank orders = $250 before shipping & taxes).

What Type Of Products Do You Sell?

We offer a wide variety of garments to choose from for your custom printing needs such as hoodies, sweatshirts, hats, safety vests, tote bags, aprons plus much more. We carry women and youth garments with sizes ranging from extra small to 6X. Our full catalog website can be viewed upon becoming a member.

How Do I Upload My Custom Logo/Design?

Simply login to your account & select your garment of choice in the “Design Your Own” section of the member portal. Once your garment is selected, click “Start Designing” to upload or create a design from scratch with our user-friendly design tool.

Enter your email address or username to be sent an email to reset your password.